Can't install Rollup Update 2

[Jackal]

Media centre is install but no updates are installed. I went to about and it said update rollup 2 is installed, so i tried to install media extender, but that said reinstall update two because it wasn't installed properly. So i went to add or remove programs and its is not installed, there is no rollup update 2 installed, but media centre thinks there is. so i tried to install update rollup 2 and it gave me the error

The update to Media Center was not successful. The computer will now be restarted and restored to hte state it was before the update. Please try the installation again, or contact your hardware manufacture for assistance if the problem persists.

I get the error when it "says" it is installing

Hotfix for Windows XP (KB891593)

Can someone please help me, i want to connect with my xbox360.

[logifuse]

I think you need dot net 1.1 installed before you can install RU2. I did a fresh MCE2005 install the other day & I installed that plus a recent directx install before RU2 & it installed properly.

Justin

[logifuse]

You also need dot net 1.1 SP1.

[Jackal]

I have all the latest versions of the .net framework. I think there could be something wrong with the registry, what the keys with out Update Rollup 2 and with Update Rollup 2.

[logifuse]

http://support.microsoft.com/kb/900325 - do you have the hotfix mentioned on that page?

[Jackal]

I don't know. How can i tell. Media Center says i have it but Add/remove programs says that i don't.

[Redwight]

The latest version of dot net is 3.0 but you can install all versions at the same time if it's necessary. But make no mistake on this you MUST install dot 1.1 and two updates BEFORE you can install RU2 and get the remote reciever and such working.

[Jackal]

I have all the .Net Frame work versions. I think Media Center is corrupted or something similar.

[Redwight]

Open up the start menu, and right click on My Computer to open the management console. Somewhere in the error logs should be an entry that tells what has failed.

[Jackal]

There are no error logs in management.

[Redwight]

HMM, thats odd; unless error logging has been disabled. I've been tempted to kill it off but the error logs give me enough information to be usefull occasionally unlike everybodes old favourite the blue screen of death which is worthless.

[Jackal]

Does that mean no one knows what is wrong?

[Redwight]

As another suggestion go to C:\Windows and see if there is a text file called KB891593.log there and see if the errors listed in it make sense.

[ExtremePC]

I have heard from a couple of customers who have encountered an error during setup for Update Rollup 2 for Media Center 2005, and setup then fails with a generic message (which simply states that setup failed). In the cases I have seen so far, one of the prereqisite packages for Update Rollup 2 (a DShow hotfix described by KB891593) failed to install because there was another hotfix installed that updates the same file (another DShow hotfix described by KB904706).

This does not happen on all computers that have KB904706 installed before attempting to install Update Rollup 2, but since it has been seen by multiple people now I wanted to post a workaround here just in case anyone else runs into it.

How do I know if this issue is the one affecting my machine?

You can diagnose this issue by looking at a couple of the log files that Update Rollup 2 setup creates. First, you can open %windir%\mcsetup.log in a text editor such as Notepad. If KB891593 is the package that fails on your system, you will see the following entry in mcsetup.log:

Generic Package: 09/20/05. 09:00:44
Looking for existing install of the generic package
Creating Process: WindowsXP-KB891593-x86.exe /quiet /norestart
Process returned 0x00000643

The 0x00000643 return code (which translates to 1603 in decimal) represents the return code for a generic error in a Windows hotfix package.

Now, you can look at %windir%\kb891593.log to determine the exact reason why this hotfix failed to install. In the cases I have seen so far, the error in kb891593.log looks like the following:

3.437: DoInstallation: Installation was canceled because migration is blocked by following files:
3.437: Package KB904706, File c:\windows\system32\dllcache\quartz.dll, Version 6.5.2600.2749, Branch SP2GDR
3.437: Package KB904706, File c:\windows\system32\quartz.dll, Version 6.5.2600.2749, Branch SP2GDR
3.453: KB891593 Setup encountered an error: Failed to migrate dependent packages.

How can I workaround this issue?

In the cases I have seen so far, uninstalling KB904706 and then attempting to reinstall Update Rollup 2 has proven successful. The following steps can be used to accomplish this:

1. Go to the Control Panel and choose Add or Remove Programs
2. Check the box labeled Show updates in the top middle of the Add or Remove Programs window
3. Locate the section named Windows XP - Software Updates and choose to uninstall the package named Security Update for Windows XP (KB904706)
4. Attempt to install Update Rollup 2 again by returning to Windows Update or running the setup package located

[Jackal]

I found the log it says

[KB891593.log]
4.593: ================================================================================
4.593: 2008/06/22 17:26:12.793 (local)
4.640: g:\f2e4285986e86cabd9eb90\update\update.exe (version 6.1.22.4)
4.640: Hotfix started with following command line: 
4.687: CheckSystem: ServicePack version Mismatch
4.687: DoInstallation: CheckSystem Failed: 0xf06b 
4.703: Setup has detected that the Service Pack version of this system
is newer than the update you are applying.

There is no need to install this update.
12.375: Message displayed to the user: Setup has detected that the Service Pack version of this system
is newer than the update you are applying.

There is no need to install this update.
12.375: User Input: OK
12.375: Update.exe extended error code = 0xf06b
12.375: Update.exe return code was masked to 0x643 for MSI custom action compliance.
5.703: ================================================================================
5.703: 2008/06/22 18:08:46.562 (local)
5.766: g:\4467723d68bcc74d93fc430b32\update\update.exe (version 6.1.22.4)
5.766: Hotfix started with following command line: 
9.547: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with error 0x2
9.547: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with error 0x2
9.547: ---- Old Information In The Registry ------
9.547: Source:C:\Config.Msi\63fb5.rbf (9.0.1407.1107)
9.547: Destination: 
9.547: ---- New Information In The Registry ------
9.547: Source:C:\Config.Msi\63fb5.rbf (9.0.1407.1107)
9.547: Destination: 
9.609: SetProductTypes: InfProductBuildType=BuildType.IP
9.641: SetAltOsLoaderPath: No section uses DirId 65701; done.
9.844: DoInstallation: FetchSourceURL for g:\4467723d68bcc74d93fc430b32\update\update_SP2QFE.inf failed
9.875: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
9.891: BuildCabinetManifest: update.url