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Old 25th December 2007, 06:52 PM   #1 (permalink)
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Suddenly Prime (7) no signal but tunes *Solution now included*

I have had my VMC running very well including the patches to avoid the opportunistic scanning or so I thought.

2 days ago my channels and ice TV guide got scrambled slightly although I was able to get every channel working and the guide up to date Prime (7) had no signal but in the channel list the frequency was right for the area.

I deleted all channels and tuners (1 x Tiny USB2 and 1 x DigitalNow Dual Digital PCI-Express DVB-T) and went from a cold re setup. All channels tuned but still Prime (7) would show previous channel frozen and after 10 seconds or so show no signal.

I have multiple antennas and no joy. I got my brother over here for Christmas to hook up his signal meter and it was quite good signal strength, good signal to noise ratio and a low BER (Bit Error Rate)

I have two set top boxes to try and they work fine.

Just in case our signal which arrives by two translators had something weird we tried to go to the direct source which was working ok with a masthead amp and tested ok on the Set top boxes was a better option I searched long and hard to see if I could tune one of the more distant but direct channels. No dice, nothing I found allows manual tuning!

Ok I had a good system restore point from last week so gave that a go and everything came up good except channel 7 (Prime) with the same issue.

I have tried with the single Tiny USB2 Tuner and the Duel PCIe Tuner and same deal.

Either something that cannot be measured easily is causing a problem and I need to manually tune to another frequency closer to the main transmitter or the transmission has in some way changed that is incompatible with Media Center but works fine on Set top boxes.

Doing a system restore to a point well before Prime failed should rule out most issues and doing a delete and retuning with two different tuner models one USB and the other PCIe should rule out the tuners being faulty.

I have stopped the 3 Media Center services I could find and installed DNTVLive software that came with the Tuners but that could not even tune any channels, it would be good as it would eliminate hardware issues and has a signal meter in it.
Maybe the software does not work on Vista Ultimate although I have seen Renura has suggested installing his software to troubleshoot.
I am at a total loss here.
Any help appreciated.

Last edited by agent86oz; 27th December 2007 at 11:46 AM. Reason: Change Title
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Old 27th December 2007, 11:45 AM   #2 (permalink)
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Re: Suddenly Prime (7) no signal but tunes

Finally worked this out.
System restore was just not solving the issue even though going back to a week before I had the channel 7 going no signal and guide issue.
I have no hair left but I have a fix.
I went back to a July 2007 Acronis image backup and what do you know but everything is working except one tuner, what! and there had been no hardware changes since then. All tuners showed correctly in the device manager.
After a short time I found I lost channel 7 again.
I did an Acronis true image restore and same results after about 10 minutes the channel was gone and I was still having problems with no signal from the third tuner.
Part 1
I realised the Opportunistic Scanning patch had not been applied back in July image so I applied that and you can read about that here Vista MCE Losing Channel 7/SBS FIX NOW AVAILABLE
To get it to work though I had to pull the network cable and just after restoring Vista I plugged in a USB stick and applied these two Microsoft Patches and registry entries. This opportunistic and guide issue does not give you much time to apply once you boot from a fresh image. This must have caused a lot of lost time and I can’t believe Microsoft have not fixed it yet but hopefully SP1 will have them rolled in.
KB935685
KB938927
I had these patches in and working on Vista Ultimate for about 5 months and the computer is dedicated Media Center so for the life of me I cannot work out why it suddenly had this problem.
Part 2
I still had the issue of one tuner not working. I removed uninstalled drivers and deleted the registry entries and added the tuners back in first the Duel card which worked then the USB one and ran the MCE Tuner Extender application. You type the tuner name in and hit configure Not SAVE! But even then I was back where I started.
I decided to do the registry settings by hand and solved the problem. The MCE Tuner Extender while working in the past was choking on the same computer and same tuners.
I used the guide here http://blogs.msdn.com/peterrosser/ar...echTalk_1.aspx
I specifically used this part as it makes the most sense, print it out and thing about it step by step and it will work out. Possibly should make a table up showing settings for 3, 4, 5 tuners when I recover from all the MCE issues, I need a break.
This is not written by me but will save you searching.
N Tuners in MCE, Method 1 (only registry editing):
1. Stop the Media Center Receiver Service (net stop ehrecvr)
2. Open Registry Editor (regedit.exe) and open this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Media Center\Service\Video\Tuners\{GUID}
where {GUID} is either {71985F48-1CA1-11D3-9CC8-00C04F7971E0} for Digital (ATSC or DVB-T) or {A799A800-A46D-11D0-A18C-00A02401DCD4} for Analog (NTSC or PAL).
3. Under the {GUID} key, there will be one key per tuner device.
4. Select the first tuner's key.
5. Select the UserSettings key.
6. Set these DWORD values as follows (case sensitive, all values in hexadecimal), creating them if they do not exist:
EnabledForMCE = 0xffffffff
UseSTB = 0
7. Create a REG_SZ value named UserDefName and set its value to "Tuner X", where X is the tuner number (1 for the first tuner, 2 for the 2nd, etc.)
8. If this is the FIRST tuner:
RecordOrder = 0
RecordPrefered = 0xffffffff
WatchOrder = number of tuners - 1, e.g. for 4 tuners set this to 3
WatchPrefered = 0

If this is the LAST tuner:
RecordOrder = number of tuners - 1, e.g. for 4 tuners set this to 3
RecordPrefered = 0
WatchOrder = 0
WatchPrefered = 0xffffffff

If this is a tuner somewhere in the middle:
RecordOrder = whatever you put for the last tuner + 1
RecordPrefered = 0
WatchOrder = whatever you put for the last tuner - 1
WatchPrefered = 0

The idea here is that you increment the RecordOrder by 1 for each tuner, and decrement the WatchOrder by 1. RecordOrder starts at 0 on the first tuner and goes up to #Tuners - 1; WatchOrder starts at #Tuners - 1 and ends at 0 on the last tuner. RecordPrefered is true (0xffffffff) on the first tuner, false (0x00000000) everywhere else; WatchPrefered is true on the last tuner, false everywhere else.
9. Repeat steps 7 - 10 for each tuner, adjusting the values of RecordOrder, RecordPrefered, WatchOrder and WatchPrefered as appropriate.
10. Close Registry Editor.
11. Start Media Center. Voila!
Yes, "Prefered" is misspelled. We caught that after we shipped, and it's a little late to change now...
N Tuners in MCE Method 2 (a little registry stuff, no manual editing though):
1. Start the Media Center shell (Green Button)
2. Go to Settings-->TV-->Set Up TV Signal
3. Choose the 2 tuners from the list of tuners that you will configure this time (first time through, just the first 2)
4. Close the Media Center shell.
5. Stop the Media Center Receiver service (net stop ehrecvr or stop the service from Control Panel-->Administrative Tools-->Services)
6. Open Registry Editor (regedit.exe) and open this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Media Center\Service\Video\Tuners\{GUID}
where {GUID} is either {71985F48-1CA1-11D3-9CC8-00C04F7971E0} for Digital (ATSC or DVB-T) or {A799A800-A46D-11D0-A18C-00A02401DCD4} for Analog (NTSC or PAL).
7. Under the {GUID} key, there will be one key per tuner device.
8. Find the 2 keys that were just configured by Media Center. You can tell which ones they are by looking for the "EnabledForMCE" value under the UserSettings key. If it is set to 0xffffffff, it was configured--otherwise it will be 0x00000000 (0).
9. Export the 2 keys to .reg files on your hard disk. (right-click on the {GUID} key and choose Export [selected branch only]). Make a note of where you save those files... you're going to need them! Name each one differently (e.g. Tuner1.reg, Tuner2.reg).
10. Repeat steps 1 - 8 for each set of 2 tuners (if you have 3, then just then 3rd, etc.), selecting different tuners each time.
11. Repeat steps 4 and 5.
12. Double-click on each of the .reg files you created in step 9 to import them into the registry.
13. Close Registry Editor.
14. Start Media Center. Voila!

The END (I hope)
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Old 29th December 2007, 10:49 AM   #3 (permalink)
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Re: Suddenly Prime (7) no signal but tunes

Bad news 7 is off again and and my MCE turned into a mess the next day. Fresh reinstall and now only have a problem being able to get signal on one tuner no matter what the order they are setup in. Details in new discussions
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Old 31st December 2007, 03:28 PM   #4 (permalink)
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Re: Suddenly Prime (7) no signal but tunes

I need help understanding this.

I have done a fresh install of Vista Ultimate with the Patches and just Two TinyUSB2 Tuners which seem most reliable. No Channel 7 as stated previous but other than that working fine.

As I said the system has been working for 6 months no problems and suddenly had the problem of 7 dropping out and then not able to get it to tune again.

I went to a previous Acronis Driver image back in time and again still problems. I had changed no hardware.

I had a very skilled antenna Tech out and he pulled out his spectum anlalizer out and improved my signal a bit but said what I had was very good and no interference he could see causing problems.

Ok I pulled out my MCE2005 computer that had been gathering dust and Installed MCE2005 with all updates and added the same two Tiny USB2 Tuners. Scanned in every channel and has been working all day.

Put the tuners back into Vista and reinstalled and it finds 7 but shows no signal.

Can someone give me any clues as to what is going on or how to trouble shoot.

We now know 7 is fine on the same tuners in MCE2007 and it is fine on 2 set top boxes and I have a good clean signal with very low Bit Error Rate.

I will pay anyone that can help solve this :-)
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Old 11th January 2008, 08:04 AM   #5 (permalink)
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Re: Suddenly Prime (7) no signal but tunes

Signal from closest pime repeater transmitter went off and then I could watch prime for a few days. It works fine on set top boxes on the same frequency but not on Media Center.

I got another antenna pointing to a weaker signal on an other repeater and it works fine except intermitant drop outs due to low signal.

Obviously something unmeasureable that is affecting my TinyUSB2 tuners or Media Center that other devices have no problems with.

Tried the Tiny USB2 tuners in another computer the same problem. Nice to know what is causing the problem though.
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Old 11th January 2008, 08:38 AM   #6 (permalink)
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Re: Suddenly Prime (7) no signal but tunes

Hi agent86oz

I had the same problem a little while ago.
XP MCE

Channel seven stuttering then loosing all signal.

It worked fine on everything else except the Media Center.

Here's how I fixed it.

Let me just say, It's probably different to you, but sound similar, and anyway considering no one answering you I thought I would.

http://www.dtvforum.info/index.php?showtopic=53626&hl=
__________________
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Old 2nd March 2008, 12:07 PM   #7 (permalink)
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Re: Suddenly Prime (7) no signal but tunes

Ok fixed the problem. Even though set top boxes, Tv's with digital tuners work fine I installed a new antenna on a mast and pointed to a more distant repeater tower and it works fine. I move back to the transmitter near my house and it fails. Expert signal testing says it should be fine so go figure.
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Old 3rd March 2008, 02:32 PM   #8 (permalink)
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Re: Suddenly Prime (7) no signal but tunes

maybe too strong a signal...
MCE is sensitive to signal strength both too weak and too strong...
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Old 3rd March 2008, 03:08 PM   #9 (permalink)
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Re: Suddenly Prime (7) no signal but tunes

Yes I am aware of that, we put an attenuator on the antenna and removed the splitter, it is only a low power repeater. Are you saying Media Center is sensitive or are you saying the tuners are not up to scratch?
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