This question gets asked all the time

The answer is on the New Magic driver download page here -
http://www.newmagic.com.au/Support/H...a_Drivers.html
It says, "
The Vista testing was done using the Vista Media Center application for TV watching and recording. The Hauppauge WinTV application is not yet supported under Vista."
So if you are using Vista, don't worry.
You aren't missing out on anything. IMO Vista Media Center is fantastic.
Of course you can record TV, even 2 channels.... at the same time.... while watching an avi, or a previously recorded TV program
Sounds like the shop where you got it from is useless. They build a HTPC for you, with the HVR-2200, and they don't even know that the WinTV application isn't yet designed for Vista!! ? And their best explanation is... "it just stopped half way through". NICE.. LOL..
AND you selected dual HDD, and they install ONE? WTF!
It only takes as long as it would take to open the case to install a second HDD.
And since when do you go to install a second HDD to find the current HDD has a problem.
I would be very suspect.
p.s. You've come to the right place.