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Old 22nd July 2008, 01:44 PM   #1 (permalink)
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Thumbs down Failed HDD - 500GB Maxtor

I just had a 500GB Maxtor HDD fail. It was completely full with a large amount photos and videos that have been taken over the past 5 years. I am getting I/O errors so i cant recover the data using software based techniques. I asked for a quote from a local data recovery business and they wanted $99 to check the disk then $900-2500 to recover it.

I cant afford that. Really surprised. This disk is only 24months old. I dont think it has a warranty on it. Anyone have any other cheaper ideas? I am completely gutted that i lost all my pics and vids. I really need to buy a few more hard drives and set up a raid array.
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Old 22nd July 2008, 01:54 PM   #2 (permalink)
 
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Re: Failed HDD - 500GB Maxtor

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Originally Posted by Nate_Cam View Post
I just had a 500GB Maxtor HDD fail. It was completely full with a large amount photos and videos that have been taken over the past 5 years. I am getting I/O errors so i cant recover the data using software based techniques. I asked for a quote from a local data recovery business and they wanted $99 to check the disk then $900-2500 to recover it.

I cant afford that. Really surprised. This disk is only 24months old. I dont think it has a warranty on it. Anyone have any other cheaper ideas? I am completely gutted that i lost all my pics and vids. I really need to buy a few more hard drives and set up a raid array.
A simple thing to try is to buy an identical drive and swap out the circuit board and see if you can then pull the data off the drive. This works when the fault is in the circuit board of the faulty drive and not actually a physical defect in the heads or platters. If it works, get the data off the drive ASAP and bin it after swapping the circuit board back to the new drive.
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Old 22nd July 2008, 01:58 PM   #3 (permalink)
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Re: Failed HDD - 500GB Maxtor

Cheers mate Yeah there is a good chance it is just the circuit board since there is no noise coming from the drive. Will have a look around and see if i can find one. are they hard to change the circuit boards over? they are on the bottom of the drives arent they?
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Old 22nd July 2008, 02:19 PM   #4 (permalink)
 
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Re: Failed HDD - 500GB Maxtor

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Cheers mate Yeah there is a good chance it is just the circuit board since there is no noise coming from the drive. Will have a look around and see if i can find one. are they hard to change the circuit boards over? they are on the bottom of the drives arent they?
Its a piece of cake to swap out the boards, they're usually secured by a few allan screws and connect to the internals via pressure pads. Good news that the drive isn't making unusual noise too.
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Old 22nd July 2008, 02:20 PM   #5 (permalink)
 
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Re: Failed HDD - 500GB Maxtor

what model drives?
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Old 22nd July 2008, 02:21 PM   #6 (permalink)
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Re: Failed HDD - 500GB Maxtor

There is a data recovery place in st leonards that my work uses. I used them a couple of years ago and they charged me around $700 for recovering a laptop drive. I don't know how they determine the price (whether it is based on the size of the drive or man hours) but you might want to give them a call, if you decide not to swap the circuit boards.

They are called Xyber Data Recovery: http://www.xyber.com.au
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Old 22nd July 2008, 02:56 PM   #7 (permalink)
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Re: Failed HDD - 500GB Maxtor

Just bear in mind that when you set up the RAID array that you talk of, that is not all you need to do... backups are vital no matter what hardware redundancy you have in place - as you have partly just discovered. A RAID array will not protect your data if it gets deleted, gets corrupted, or if you have a fire and the PC is trashed. Backup to another PC, to an external hard drive, etc. There are plenty of free tools to simplify this process - once bitten twice shy...
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Old 22nd July 2008, 03:23 PM   #8 (permalink)
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Re: Failed HDD - 500GB Maxtor

Try Maxtor online/phone support first.
If no good then you could try DataDetect.com.au.

My Netgear SC101 died recently. Netgear support had a go but lost interest. I took it to DataDetect who did a no-fee assessment. They couldn't help but at least I didn't pay anything. I understand that their rates are reasonable. In then end I lost my data and started again.

Subsequently it died while upgrading the firmware. This time Netgear were more useful and actually remote-accessed my PC and fixed the issue.

-Ox.
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Old 22nd July 2008, 03:24 PM   #9 (permalink)
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Re: Failed HDD - 500GB Maxtor

Thanks guys Yeah the one that failed is a Matxtor 500GB 16Mb buffer drive. All i can remember off hand. I need to get onto having a proper back up system - just a little bit cost prohibitive for a few more months. I have looked into them. I bought a 1Tb Samsung drive to replace this one - In hindsight i probably should have gone for a few smaller drives. Would have meant less lost data if/when it fails.

Thanks toniaxis will get in touch with them and get another quote
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Old 22nd July 2008, 09:35 PM   #10 (permalink)
 
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Re: Failed HDD - 500GB Maxtor

Hi NateCam,

just remember that if you get another Maxtor to replace the board, it must be the exact same model.

Samsungs are good drives, but like any drive they can all die without warning at any time, no matter if they are a week old or five years. Be prepared.

But IMHO Maxtors are the most unreliable.

Not sure where you are, but maybe try these people as well, do a good job, and change fair prices. http://www.forensictechnology.com.au/

Cheers
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