Ice remote client screwed - how to completely remove??

Moby58 · **27th November 2007, 10:11 PM**

Hi Guys,

Have aVista box, and use Ice TV.

Guide works great, but for some reason the remote record has got screwed.

If I log onto Ice TV and set up a recording, it never gets sent to the box, and always shows QUEUED, and never sends the info to the box.

Have uninstalled/reinstaled, and even tried using a diffent box name.

Still no joy.

The test, etc, on setup always comes back OK. Also, ice Tv remote has picked up the recordings that I have scheduled thru the program guide on the box.

So, that also indicates that there is some communication going on between the Ice TV server, and my media centre.

I have just set up a second Vista box, and installed the Ice interactive, and can remote program it without probs.

So, I am thinking something has got screwed on my number 1 machine, and I need to TOTALLy remove the Ice software/settings and start again...

Any ideas??

dgaust · **27th November 2007, 10:20 PM**

Firstly install the latest Ice Remote version from their website. They removed support for all but the latest version (2.0.16 I think).

Secondly, I never got it to work properly until I copied a shortcut to the IceTVInteractive program into my Startup directory. That made sure it was started at boot and ever since then everything has worked fine.

Moby58 · **27th November 2007, 10:38 PM**

Quote:

Originally Posted by dgaust

Firstly install the latest Ice Remote version from their website. They removed support for all but the latest version (2.0.16 I think).

Secondly, I never got it to work properly until I copied a shortcut to the IceTVInteractive program into my Startup directory. That made sure it was started at boot and ever since then everything has worked fine.

Thanks for the reply.

Already using latest Interactive, and it starts each time with Vista no probs...

dgaust · **27th November 2007, 10:44 PM**

Well, the complete removal of IceTV also requires you to delete a reg key. The instructions are over at IceTV.com.au IIRC.

Could it be a setting on the windows firewall? What does the IceTV log say when it tries to update?

woohoo · **28th November 2007, 06:41 AM**

Ice has an uninstallation app at the bottom of this page...

http://www.icetv.com.au/support/setu...vistamce.shtml

Moby58 · **28th November 2007, 08:23 AM**

Quote:

Originally Posted by woohoo

Ice has an uninstallation app at the bottom of this page...

http://www.icetv.com.au/support/setu...vistamce.shtml

tried that, but doesnt fix the prob.

I uninstall, use the prog above, reboot, reinstall, and it picks up my username/password, so the uninstall/reg key dont clean out Ice tv totally

logifuse · **28th November 2007, 09:03 AM**

When you said that you used a different name, do you mean that you created a new device through the IceTV site & then associated your machine with that device?

It could be worse - you could have a Foxtel iQ & occaisionally get someone else's remotely scheduled recordings happening.

Justin

dgaust · **28th November 2007, 09:05 AM**

Quote:

Originally Posted by logifuse

It could be worse - you could have a Foxtel iQ & occaisionally get someone else's remotely scheduled recordings happening.

Justin

Is that what you tell the missus when she finds those naughty shows you recorded

logifuse · **28th November 2007, 09:29 AM**

Quote:

Originally Posted by dgaust

Is that what you tell the missus when she finds those naughty shows you recorded

Yes..... like The View, Oprah & Dr Phil.

Unless the dog watches these shows while I'm out (& I don't think she can use the Harmony remote), then there's no one here who watches them.

Justin

Moby58 · **28th November 2007, 11:08 AM**

Quote:

Originally Posted by logifuse

When you said that you used a different name, do you mean that you created a new device through the IceTV site & then associated your machine with that device?

It could be worse - you could have a Foxtel iQ & occaisionally get someone else's remotely scheduled recordings happening.

Justin

That's correct, new device name, and assosiated it with the box with the probs.

Will check the log 2nite when home...

jgriffin · **1st January 2008, 12:41 PM**

Quote:

Originally Posted by Moby58

tried that, but doesnt fix the prob.

I uninstall, use the prog above, reboot, reinstall, and it picks up my username/password, so the uninstall/reg key dont clean out Ice tv totally

Dunno why ICE cant write and uninstall script that takes all the reg keys out. Lazy bastards.

The stuff is in HKLM\Software\IceTV. Just delete the whole IceTV key after uninstalling.

marc_icetv · **6th January 2008, 03:19 PM**

Quote:

Originally Posted by jgriffin

Dunno why ICE cant write and uninstall script that takes all the reg keys out. Lazy bastards.

The stuff is in HKLM\Software\IceTV. Just delete the whole IceTV key after uninstalling.

Please suggest this via support@icetv.com.au. I'll also follow it up internally.

If there's something the uninstall is missing, then I'm sure the dev team can fix it.