IceTV helpdesk

FredZ · **30th July 2006, 04:43 PM**

The IceGuide went pear shaped this afternoon (Sunday). Feeling a little mischievous, I decided not to muck around and called IceTV's 1300 support number. Two rings and the phone answers. It's not a recording, it's not a 'menu', it's not a 'droid, it's a real live person. I explain. He says, ah, yes, it's because of this and if you do that it will be fine.

I did "that" and it was fine.

Too easy.

Some things are worth paying for, especially good service.

regards

GlenR · **30th July 2006, 08:34 PM**

Couldn't agree more. I've had to call them a few times (well probably not had to everytime, but I wanted to test what I was paying for) and they have always been excellent. A lot of much bigger companies could learn a lot about customer service from IceTV.

craigc · **30th July 2006, 09:31 PM**

I am yet to have to call their helpdesk, but they seem great really from what I've heard from others.

This is slightly off topic, but does anybody else have an issue with the excessive sarcasm throughout the program descriptions?

Some of the channel 9 ones are just, and funny - but it continues throughout the rest of the channels. I was under the impression I was paying for information, not somebodies bitter opinion.

FredZ · **30th July 2006, 09:37 PM**

Quote:

Originally Posted by craigc

This is slightly off topic, but does anybody else have an issue with the excessive sarcasm throughout the program descriptions?

The sarcasm doesn't bother me. Better that than the opinionated false hero worship twaddle served up as "reviews" elsewhere.

Of course, a straightforward summary of the content would be better.

regards

aswigon · **30th July 2006, 09:54 PM**

Yes I fully support IceTV in their battle against the big boys and some of the comments are quite good but some of the comments probably are a bit unnecessary. Hopefully they don't let this go too far and discredit the good work they have done so far.

chrisbranc · **31st July 2006, 07:36 AM**

yes i agree also. Ice TV have been fantastic. Definitly worth the money.

philzgr8 · **31st July 2006, 08:42 AM**

I have to agree. Since I got in on the half price offer I'd have to say it's definitely worth half what they normally charge!

Vfast · **31st July 2006, 09:29 AM**

Quote:

Originally Posted by craigc

I am yet to have to call their helpdesk, but they seem great really from what I've heard from others.

This is slightly off topic, but does anybody else have an issue with the excessive sarcasm throughout the program descriptions?

Some of the channel 9 ones are just, and funny - but it continues throughout the rest of the channels. I was under the impression I was paying for information, not somebodies bitter opinion.

I tend to agree - it was funny at first. But you are right, we are paying for a guide not someones opinion. There's been a couple of times where I've actually wanted the information, not some smart ass description.

GlenR · **31st July 2006, 11:59 AM**

Quote:

Originally Posted by Vfast

I tend to agree - it was funny at first. But you are right, we are paying for a guide not someones opinion. There's been a couple of times where I've actually wanted the information, not some smart ass description.

I second that sentiment. At first it seemed funny, but it has now worn thin. Just a description of the show would be better - it's even affecting the WAF now. If you're reading this IceTV - please move towards descriptions rather than comments.

sof · **31st July 2006, 12:04 PM**

Quote:

Originally Posted by GlenR

I second that sentiment. At first it seemed funny, but it has now worn thin. Just a description of the show would be better - it's even affecting the WAF now. If you're reading this IceTV - please move towards descriptions rather than comments.

I agree on both points in this thread, I had to use the help desk after I installed the xbox360 software, it stuffed up the guide. Got straight through and they had a solution within minutes.

Also agree that just a description would be suitable there is a bit too much sarcasm sometimes.

Cheers sof.

philzgr8 · **31st July 2006, 12:08 PM**

Personally I wasn't overly concerned because I don't believe it actually causes you to lose any info but in the end I have to say that if paying customers don't want this stuff then Ice should just cut it now and avoid alienating their subscribers. I was always leaning slightly towards this view anyway.

BTW, I think those who have a point to make ought really do it on the ICETV forums

vbap · **31st July 2006, 12:11 PM**

I would recommend making comments about their program descriptions in their forums (I think there is a topic or two already).
I don't mind them (mainly because I don't read them very often). But I can understand how it would be annoying if you really needed some info.

ozbear · **31st July 2006, 03:10 PM**

I've started such a thread in their forums and even though I find their service fine for the few problems I have encountered, I am not caring much for their attitude on this topic.

The topic can be found here.

If a customer has a complaint, a good salesperson or other company rep should not argue with the complaint, because it is what it is.

Oz