When Firmware goes bad

[MJW]

My Samsung LA40F71B (4 months old) has been displaying odd colours when starting up or when changing sources. So I rang the local authorised service agent who told me a firmware update was available and I should get it in to be looked at. The nice gents came out and picked it up, carefully padded and stowed it and its been there for a few days now at their centre. It takes about 20 min max to do this firmware update apparently, so I started to wonder what the problem was and rang the store (like each day). This afternoon I got told the firmware update was done but the colours are out...

Last Samsung product I ever buy, I've had a shocker run of 3 bad sets in a little over 12 months

And WAF is just great with that 'I told you so' look

[MJW]

Part 2

I dropped into the service centre this morning and spoke with the technician who was working on my set and you could see he was getting frustrated. Apparently the mob responsible for firmware and the like for Samsung products here in Oz just send the techs the said firmware and nothing else, no follow up assistance when things go awry etc.

I fired off an email to Samsung this morning about 3 dud sets in a little over 12 months and haven't even got so much as an automated acknowledgement receipt some several hours later which you'd think a company this size would use

Apparently 'customer relations' is not part of their dialect...

[MJW]

Well Viewers, an update on the said Samsung panel. Despite the stoic efforts of the guys at Maroochy TV services they couldn't get the colours right. After a lot of hard work on their part they found the board was cactus and ordered a new one, and advised it takes 4 days or so for it to arrive. As in my previous posts I complained about this dodgy behaviour only to be dismissed by Samsung as substandard connectors fitted by me. Well it's not hey Samsung? It's your defective product...

Non-plussed about this amount of time (4 days) for an item to be transported by courier from Sydney to Maroochydore I rang Samsung. The chap there was helpful and assured me the part had been sent for despatch last Wednesday afternoon and should take about two days to get there. Now it's a fact that a tray of Bowen mangoes , packed some several hundred kilometres north of me will find it's way into the Sydney markets easily in that time.

But no, today I rang the service centre and they advised they hadn't received the part. I then rang Samsung and they, after ringing about told me it should be there by the end of the week. Why the hell does a massive corporation like Samsung take eight days to freight a part approximately 1100 klms? Absolute BS

Interestingly, a mate at work just bought a 46" Samsung F8 panel which promptly expired the second time he attempted to turn it on.

Goodbye Samsung, please keep an eye out on eBay for a Samsung Blu-Ray Player and 40" LCD panel going cheap

[MJW]

Gosh, a phone call 15 minutes ago advising me my TV will be delivered after 3.15pm AEST to my home this very afternoon Call me paranoid or a doubting Thomas , but either there's Samsung reps sandbagging on this site or it ain't been fixed. Or a quick check of the serial numbers will reveal all

WE SHALL SEE