Windows7 & Vista: Unable to install Weather on Windows 7 (7000)

[KirbySS]

As soon as I run the installer (or try to, anyway), Windows immediately informs me that it's not working and is searching for a solution. I double checked that I got the right installer (D postfix), but I just can't get the damn thing to even start installing.

Any ideas?

[Niall]

Originally Posted by KirbySS

As soon as I run the installer (or try to, anyway), Windows immediately informs me that it's not working and is searching for a solution. I double checked that I got the right installer (D postfix), but I just can't get the damn thing to even start installing.

Any ideas?

Hi -

Is there any other error messages that are appearing (ie. reason why it is failing etc) - that might provide some more information on why it won't work on your machine. Please keep in mind you don't need to run any compatibility mode/wizard for this product.

If nothing is coming up - you can go to the command prompt - and use msiexec.exe (windows installer) to run this setup and dump an error log to a file :

ie. msiexec.exe /lve mylog.txt /i d:\install\BSW2R14D.msi

(this above example writes a logfile mylog.txt to the current directly - and installs the .msi file from the path above in d:\install)... please change the filenames/locations as needed.

Once the install completes/fails - there will be a logfile with a log of detailed tech information. (nb: a lot of it won't make sense unless you have written installers before).

If you are able to email that to me directly (support___at___bigscreenglobal.com - change the ___at____ to a @) - I will have a look and see what I can find.

thanks

Niall

[syrilion]

Hi Niall. I have a similar problem in W7 (I may have made a post in the W7 forum? If not I will). The installer seems to be looking for confirmation of Vista HP or U - so I am assuming it is doing this by using the Windows version #. Of course it does not recognise the version number for W7 as valid and there fore will not install.

The Error message reads "Big Screen Weather 2 can only be installed on Microsoft Windows Vista Home premium or Ultimate Edition."

Any thoughts?

[Maz78]

Originally Posted by syrilion

Hi Niall. I have a similar problem in W7 (I may have made a post in the W7 forum? If not I will). The installer seems to be looking for confirmation of Vista HP or U - so I am assuming it is doing this by using the Windows version #. Of course it does not recognise the version number for W7 as valid and there fore will not install.

The Error message reads "Big Screen Weather 2 can only be installed on Microsoft Windows Vista Home premium or Ultimate Edition."

Any thoughts?

Same here! Tried to install it last night and was informed it's only for Vista Home Premium or Ultimate! I miss checking the forecasts.

[Niall]

Hi -

Have you downloaded the latest versions of the Weather v2 installer from the bigscreenglobal.com website (see posts above). These have been successfully tested/confirmed to work on Windows 7 RC, Beta2 and Vista TVPack2008(I don't have access to RTM yet so have not tested - but shouldn't be an issue).

thanks
Niall