[mikevets]

If it's any help, here is the error message details

Problem Event Name: APPCRASH
Application Name: ehPrivJob.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b489
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 46ddd258
Exception Code: c0000005
Exception Offset: 000b0477
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 3081
Additional Information 1: 398d
Additional Information 2: 410229c167929827a5a81fa1daf7ce05
Additional Information 3: ce0c
Additional Information 4: 45b6a9ecab8d410fd7dbd53ea12d6b1c